An @mention calls someone out in a chat and asks them to acknowledge your message. They get a notification, and the chat shows a blue pulsing indicator until they respond.
Start here
iPhone
- Open the chat.
- Type @ followed by the person's first name, for example: Hi @Jaime, please send the patient's labs.
- Send the message.
Android
- Open the chat.
- Type @ followed by the person's first name, for example: Hi @Jaime, please send the patient's labs.
- Send the message.
Web
- Open the chat.
- Type @ followed by the person's first name, for example: Hi @Jaime, please send the patient's labs.
- Send the message.
Mention everyone in a group
iPhone
- In a group chat, type @All in your message.
- Send the message.
Android
- In a group chat, type @All in your message.
- Send the message.
Web
- In a group chat, type @All in your message.
- Send the message.
- Tap or click the Read Receipt Status on your message to see who has acknowledged it.
- The person you mention sees a bold blue border and an [ACK] button on your message.
- Your organization can set up teams so you can mention a whole set of people at once.
- Your organization may limit who can use @All.
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Next
- Respond to urgent messages and mentionsLet the sender know you've seen an urgent message or mention with one tap.
- Create teams you can @mention at onceReach a whole team with one @@mention, without starting a new group.
- See whether your message was delivered and readKnow for sure your message reached the person and when they read it.
- Flag a message as urgent (STAT)Make an urgent message stand out and ask everyone in the chat to acknowledge it.