Questions about Buzz, answered.

Buzz is secure clinical communication for care teams. Messaging, calls, video, fax and documents live in one app, built for HIPAA and offered with a business associate agreement. See the Buzz modules.

Care teams in home health, hospice, behavioral health and medical practices that need to coordinate every day and keep patient information in a secure place.

One app replaces the mix of texting, calling, faxing and browser windows. Care teams reach each other and patients faster, and organization administrators control who is in the conversation.

No. Skyscape does not share your information with third parties.

BuzzChat for messaging, BuzzPhone for calls with its own numbers and caller IDs, BuzzVideo for visits, BuzzFax, BuzzDrive for documents, groups, and dictation.

Your trusted network of healthcare contacts, organized into groups.

BuzzPhone gives you a unique number for calls. Use it as your caller ID to keep your personal number private. Where an organization allows recording, voicemail and call recordings arrive in a one-to-one Calls channel.

Standard SMS is not designed for protected health information. BuzzChat carries images, video and files, supports threaded replies, tagging and favorites, and sits under your organization’s administration.

Messages are encrypted in transit and at rest.

Buzz works over Wi-Fi or your mobile carrier’s data connection.

Labels you put on conversations so you can organize them and filter your list.

Templated messages shared across an organization, so common replies go out in a tap.

Send a survey or poll to a group, with single-choice or multiple-choice answers. Polls can be anonymous.

iOS and Android, and in a web browser. App Store · Google Play

Yes. Sign in with your account ID, password and passphrase on each device. Your information stays in sync across them.

HIPAA is the standard Buzz is built to. There is no HIPAA certification for a company or a product, so what matters is the controls. Every person has a unique login, access is controlled by organization and role, data is encrypted in transit and at rest, and Skyscape signs a business associate agreement.

No. HIPAA expects each person to be uniquely identified, so every Buzz user has their own account.

Skyscape holds a SOC 2 Type 2 attestation covering the Security trust services criteria. Read about Buzz security.

Video calling with patients or care team members. A visit starts from a link sent by text or email. See BuzzVideo.

No. The patient joins from a smartphone or computer through the link.

Yes. Start a video call with one colleague or a whole group from the chat screen.

A Buzz Organization gives administrators control over who is in the conversation. Admins invite, add and remove users. Members see organization messages only while they belong to the organization, linked groups are limited to organization members, and leaving removes access to the organization’s groups.

Yes. Skyscape offers a business associate agreement. The sales team provides it.

In-app support through BuzzConcierge is available around the clock. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.

A real-time support chat inside Buzz, staffed by people with healthcare expertise. Product and engineering leaders are in the channel too, so answers come with real insight. See BuzzConcierge.