Practice-wide caller ID
Optometrists, nurses, therapists and front-desk coordinators get the same virtual caller ID the physicians get.
The problem
Nobody should have to sit in the parking lot to make a post-op call.
Staff who do not want their personal number on a patient's phone have two options today: stay late at a desk phone, or go back to the office for the one call they forgot. Both of them cost an evening.
- Blocked numbers get ignored — hiding caller ID protects the staff member and loses the patient
- Doctor-only tools leave most of the team out — a virtual caller ID that only physicians can use strands nurses, therapists, optometrists and schedulers
- The callback comes back to the wrong phone — a patient returning a call reaches a personal voicemail nobody at the practice can see
How it works
Pick the branch. Place the call. The thread keeps the record.
Buzz gives a user their own phone number and lets the practice add caller IDs on top of it, so one person can call as whichever location they are working from that day.
1 · Choose
Select the branch you are calling for
Choose which office number to display as your outgoing caller ID. A provider who covers more than one location chooses which clinic number each call shows.
2 · Call
Dial from inside Buzz
Tap to call the patient, a family member or another office. Calls reach landlines and mobiles alike, so the person on the other end needs no app and no account.
3 · Log
The call writes itself into the thread
Call duration and timestamp post to the patient's care thread, so the rest of the team can see that the call happened without asking who made it.
Try it
Change the number the patient sees.
Pick a branch on the left and watch the simulated patient handset in the hero, and the care thread below, change with it. Kestrel Hollow is a demonstration practice and every number here is made up.
Illustration only. Switching a caller ID in the product is an administrator-governed setting, not a free choice of any number.
JB
Brennan, Joan · DOB 11/1952Patient care thread · Kestrel Hollow
Outbound call · 4m 12s
R. Patel, RN · displayed as Main Clinic · Tue 6:41 PM
Example thread on a demonstration practice. Patient, staff and numbers are made up.
Where practices use it
Three things it changes on day one
The evening call stops costing an evening
A post-op follow-up can be made on the drive home or after leaving the clinic early, without a desk phone and without handing out a personal number.
Landlines included
Calls go to and come from landline and mobile numbers, so an older patient with a home phone is reachable without installing anything or creating an account.
“We ask staff to call all surgery patients the same day, post-op, to see how they’re doing. With the caller ID function, staff can call the patients on their way home, rather than sitting at the office. They can also leave early and then do it from home as they choose. Ultimately, with this new tool, all the calls get made, and our staff has more time to themselves.”
Safety and data
The practice owns the number. The staff member keeps their own.
Inbound calls, voicemail and recording
Calls come in as well as go out. Every Buzz user has a phone number to make and receive calls, and BuzzPhone supports voicemail and call recording. Voicemail and recording details come into a one-to-one Calls Channel in Buzz, so the team finds them there instead of on a personal phone. When recording is on for the organization, recordings are kept permanently in the Calls Channel, the same as messages.
BuzzPhone is part of the Buzz platform. It shares a thread with BuzzChat BuzzStreams BuzzFlow
Getting started
Start with five people and your main clinic number.
Give five people the practice's caller ID and watch two things: whether the answer rate moves, and whether the evening calls stop coming back to the office.
- PeopleFive field clinicians or office staff.
- NumbersYour main clinic caller ID, plus a branch if you work across sites.
- PatientsNothing to install. Landlines and mobiles both work.
- TermsMonthly, quarterly or annual, whichever suits the way your practice budgets. You are never locked in against your will, and the notice period is 60 days.
Questions practices ask
Does the patient need a smartphone or an app?
No. BuzzPhone calls a standard mobile phone or a home landline. The patient answers the way they always do, and sees the practice's number.
Who on our team can use BuzzPhone?
The whole care team. Unlike physician-only tools, BuzzPhone gives the clinic caller ID to physicians, optometrists, nurses, therapists, care coordinators and front-desk schedulers alike.
Can staff switch between locations?
Yes. A provider working across several offices chooses which clinic number a call shows, and Buzz supports more than one caller ID for a user.
Do our staff each get a number?
A Buzz user gets their own Buzz phone number to make and receive calls, and the practice can add caller IDs such as a clinic or hospital number on top of it.
Does it work on a desktop as well as a phone?
Buzz runs on iOS, Android and in a browser, and a user's information stays in sync across their devices.
Can we bring our existing clinic numbers?
Yes. Your existing clinic numbers can be brought over to Buzz, so patients keep calling the number they already know.
What if the patient only has a landline?
Agency staff place and receive calls with the patient's landline from inside Buzz, and there is nothing for the patient to install. A family member on a plain phone line can also be added to a BuzzVideo visit.
What does it cost?
Per user, per month, at about the price of a venti latte at the airport. Book a demo and we will put a number against your headcount on the call.
Start small
Put your clinic's number on five people's phones.
The quickest test is the one your schedulers will notice first: whether patients start picking up. Book a short call and we will set it up with a handful of your staff.