Stay connected on a weak network

Know right away when your connection drops, and help Buzz run on slow networks.

AccountCliniciansWeb

Buzz needs an internet connection to send and receive messages. Two settings help on a weak network: a warning when your connection drops, and a performance setting.

Start here

On the web

Web

  1. On the Home screen Dashboard, click ☰.
  2. Click the Settings icon in the upper right.
  3. Scroll down to On-Screen Notifications.
  4. Turn on the warning for lost connectivity.

Turn on Network Optimization

On the web

Web

  1. On the Home screen Dashboard, click ☰.
  2. Click the Manage Profile icon.
  3. Scroll down to Preferences.
  4. Turn on Enable Network Optimization for Performance.
  • The warning appears when your network quality drops or your internet connection is lost, so you know to reconnect.
  • Network Optimization helps performance and connectivity when network conditions vary.
  • Turning on Minimize Animations can also help on a slow connection.
Did this answer it?

Next

Still stuck? A person will answer.

BuzzConcierge is in the app around the clock. Email and phone support runs Monday to Friday, 8:00 AM to 8:00 PM EST.

Read the FAQ