Buzz has a built-in diagnostics check that scans your device and internet connection and makes a report you can share with Buzz Support. Support may also ask you to send logs, clear the Buzz cache or tell them your Buzz version. Anyone can do this, on the app or the web.
The steps are in the app
Open Buzz and ask BuzzConcierge, and a person will walk you through it.
- Look for the stethoscope icon: it opens Buzz Diagnostics.
- BuzzConcierge is in the app around the clock. Email and phone support is available Monday to Friday, 8:00 AM to 8:00 PM EST.
Did this answer it?Ask BuzzConcierge in the app and a person will walk you through it.
Next
- Stay connected on a weak networkKnow right away when your connection drops, and help Buzz run on slow networks.
- Install Buzz on your computerOpen Buzz in its own window on your computer, one click from your taskbar.
- Set how long until Buzz signs you outHave Buzz sign you out automatically so an unattended device stays protected.