Conversation categories work like labels for your organization's people and groups. Members use them to filter chats, and admins use them to add people to groups by category.
On the web
Web
- Click the Global Menu icon.
- Choose Organizations.
- Select your organization.
- Click Manage next to Conversation Categories.
- Click New to create a category.
- Apply a category to a chat in its chat settings.
- Categories let you add members to every group in a category at once.
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Next
- Label a chat with a category and filter by itSort your chats by patient, unit or topic and see one category at a time.
- Add a member to many groups at oncePut a new hire into every group they need in one move, not one group at a time.
- Keep favorite chats on top and hide finished onesKeep the chats you use most in reach and clear out the rest.
- Bring groups under your organization's controlLinked groups make onboarding and offboarding a single step for your whole organization.