Skyscape is committed to ensuring that you are completely satisfied with your purchase.

If you are having any issues with installing or using any of our mobile or desktop products, please make sure to take advantage of our free support resources. You can count on our friendly, expert staff to do their best to help answer your questions.

If for any reason, your Skyscape software does not meet your needs, simply submit the following Refund Request Form within 30-days* of your purchase date and one of our Support representatives will contact you by email or phone to process your refund or exchange.

Please note that we can only provide refunds on items purchased directly from the Skyscape.com website. If you have purchased from one of our partner websites such as Handango or PalmGear, then any refunds will need to be handled by them according to their policy.

Please note that multiple refund requests may require further review and will be confirmed by a Skyscape customer service representative after we speak with you. Skyscape reserves the right to limit/deny returns.

Refund Request Form Fields (All fields required):

Contact Information

First Name 
Last Name 
Email 
Confirm Email   
Phone 
 
Preferred Method of Contact

Purchase Information

Product Title 
Desktop OS 
Handheld Platform 
Handheld Model 
Purchase Date  select  
Order Id 

Reason

Why have you decided to request a refund or exchange?

How can we improve?

  Send Request

*30 day guarantee applies to software only. Hardware returns must be submitted within 14 days of purchase.

Top Support Issues

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Does Skyscape offer automatic renewals?
   
What is your return policy on hardware packages purchased at Skyscape.com?
   
How do I Redeem Gift Certificates/Honoraria?
   
What do I do if I get Error: "This application requires shared libraries" when opening a product on my Palm OS device?
   
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