BlackBerry

• Are your products compatible with Blackberry devices?
• Blackberry Open Tunnel Failure During Installation
• Blackberry Verizon OTA Download Size Limitations
• Can I Install the BlackBerry Reader Directly From My Device?
• How Can I Assure Programs are Installed to the Memory Card?
• How do I delete the Skyscape Reader from my BlackBerry device.
• How do I install programs to the Memory Card on my BlackBerry?
• How do I uninstall products from my BlackBerry?
• I am receiving "NullPointerException" Errors while using a Skyscape program on my BlackBerry device.
• I am trying to download a product to my BlackBerry and it is taking a long time.
• I was able to install the BlackBerry reader but when I tried to install the programs, I received an error that the connection was not allowed.
• Opening Skyscape Reader Causes Blackberry to Freeze
• The download to my BlackBerry never finishes
• When I try to install a program to my BlackBerry, I get an error message that says that there is not enough memory available even though a memory card is present with plenty of space available.
• Will expired subscriptions work on the BlackBerry?

CME STAT

• Can I un-select a specialty for CME STAT?
• Can I Use CME STAT on Both my PDA and Desktop?
• Do I have to be a member of SkyBlue to participate in CME STAT?
• Do I have to complete the CME activity in one sitting?
• How do I change my CME STAT specialty selections?
• How do I delete indivdual CME activities?
• How do I get my CME certificate?
• How do I unsubscribe from CME STAT?
• How many CME credits can I earn for each activity?
• I created an account with Skyscape as a student. I have sinced graduated and I am now a Physician. How can I sign up for SkyBlue and CME STAT?
• If I delete a CME activity, can I get it back?
• What is the cost of CME STAT?
• What Platform is CME STAT Available On?
• What specialty areas are available for CME STAT?
• Who is Eligible for CME STAT?
• Why do I have CME activities in specialties that I did not sign up for?

Compatibility

• Are your products compatible with Pocket PC Phone Edition device running Microsoft Windows Mobile 2003?
• Are your products supported on the MAC OS?
• Are your programs compatible with Windows Mobile 6.0?
• Does skyscape applications work with 3rd party readers?
• What Platforms are Skyscape programs compatible with

Constellations & Guidelines

• Can I purchase Outlines in Clinical Medicine - Hematology Oncology?
• How do I access DrDrugs from my Skyscape Constellation?
• I received an error when accessing Skyscape References in the ACC Pocket Guidelines, do I have the whole ACC Pocket Guidelines installed?
• Is the Clinical Trials Database free with the ACC Pocket Guidelines?

Content

• Can TLBB (The Little Blue Book) content be synchronized with Outlook or exported to Excel?
• How do I compare medical references?
• Why does Skyscape lock its content?

Desktop Product

• Are the Skyscape Desktop products compatible with a MAC?
• Are there any requirements to run Skyscape desktop products?
• If I install my Skyscape product on my desktop can I switch it to my handheld in the future?
• Can I run my Skyscape product on my handheld and desktop simultaneously?
• During installation I get an error that the setup cannot create the uninstall entry
• What if I get a new desktop or upgrade my Operating System can I install it on my new desktop?
• What is a Device ID and where do I find iton a Desktop Computer?
• What Windows operating system are the Skyscape desktop products compatible?

Device Related - Palm

• Are your products compatible with Palm’s new Treo 700W smartphone?
• Do your products work on Palm OS handheld devices ?

Device Related - Pocket PC / WinCE

• Are your products supported on all Pocket PC and Windows CE-based devices?
• Replacing Windows Smartphone DLL Files
• Are Skyscape products compatible with Pocket Pc's running Windows® Mobile™ 6.0?

Device Related - Smartphone

• Are your products compatible with Windows Smartphones?
• Is there a list of products available for installation on a Windows Smartphone?

Download

• How do I download from your website without being charged again ?
• How to download Archimedes?
• Are old versions of products disabled once the free update period expires?

General Product Questions

• I can see the Skyscape database files in iSilo, but when I tap on them I see gibberish.
• Who provides the information for the 5 Minute Clinical Consult?

Insight

• How long can I view a reference with Insight™?
• I like what I see, now how do I purchase from Insight™?
• What can I view in Insight™?
• What is Insight™?
• Why can't I print or copy the text from Insight™?

Installation

• Can I install my programs on a new device?
• How do I find content that is unlocked for viewing?
• How do I install Skyscape products (like MedStream or RxPlan ) and run smartupdate if I have a Firewall?
• How do I resolve error: invalid Win32 application when installing a product?
• How do I resolve error: "Archive Integrity check failed" when installing a product?
• I updated to the latest version of 5-Minute Clinical Consult but my existing copy of Clinical Constellation will not allow me to access it. I can only access it outside of the Clinical Constellation.
• Why is the Trial Version asking for Serial Number?

Installation on Palm

• Can I install more than one Skyscape product to expansion memory of my Palm?
• Can I install a Skyscape product on a new Palm device?
• Does your product work on the Handspring Visor's Flash memory module?
• Does your product work on the TRGPro's Compact Flash Card?
• Has installed "with images". Now, needs space, wants to install "without images" version
• How do I install files to my Palm device using the Palm Install Tool?
• How does the Tungsten E2/TX memory system work (NVFS), and how does it affect me when I upgrade from a previous device?
• How to resolve error smARTRender file is not installed or error that smARTrender.prc is version 2.0 but this is not the version required?
• How to transfer personal notes/ database to a new Palm device ?
• Palm desktop is installed, but I receive error that Palm Desktop Not Found, how do I resolve this?
• Tungsten T5 / LifeDrive: How do I install products to the INTERNAL drive or SD card expansion memory from a Windows PC?
• What do I do if I get Error: "This application requires shared libraries" when opening a product on my Palm OS device?
• What do I do if I receive an error "The panel configuration file has not been installed" when running PIER product on my Palm PDA?
• What do I do if the Hotsync hangs or runs for a long time? Is there a way to adjust the settings?
• What files can I move to the memory module of a Visor or TRGPro?
• Why is my Skyscape product using more memory on my Tungsten E2, Tungsten T5, LifeDrive, Palm Tx or Treo650 than what is listed in the memory requirements on the product description page?
• How to resolve the Error: "This application requires shared libraries" or a "fatal error/alert" when opening a product on my Palm OS device? (windows desktop).

Installation on Pocket PC / WinCE

• Attempting to install on Pocket PC running Windows Mobile 5.0 and above and receiving error: installation was unsuccessful. the program or settings cannot be installed because it does not have sufficient system permissions.
• How To Install CAB Files Manually to WM 5.0 Device (ARM Processor / Smartphone build only)
• How to install the product to the Memory Card of WinCE /Pocket PC Device
• How to reload on a new Pocket PC
• How to resolve error "Cannot copy the destination file. Make sure the disc on the mobile device is not full or write protected, and that all setup programs on the device are completed."?
• How to resolve the"Invalid pocket pc application error" on Pocket PC (ARM processor only).
• Product installation tool has encountered an error and needs to close or: Admin tool has encountered an error and will now close, how do I resolve this? (Pocket PC)
• What do I do if I get Error: "The update that you installed was for an older version of Windows Mobile" when installing a product update on a Pocket PC running Windows Mobile 2003 Second Edition ?
• Windows Mobile 5.0 install receiving error: "smARTsync has encountered a problem and needs to close. We are sorry for the inconvenience."

iPhone

• Can I activate my iPhone/iPod products on a cell phone number outside of the United States?
• Are your products compatible with iPhone and iPod devices?
• Can I transfer my existing programs to my iPhone/iPod Touch?
• How Do I Access My Skyscape programs on my iPhone/iPod?
• I am unable to see my list of activated programs on my iPhone/iPod
• I cannot increase the size of my Skyscape program by using the touch screen on my iPhone/iPod
• My Skyscape programs are moving very slow on my iPhone/iPod Touch.
• Where can I go to activate my iPhone/iPod Touch serial number(s)?

Macintosh

• Attempting to download product on MAC, receiving download decode failed error, how do I resolve this?
• Error: "The file '...' does not appear to be compressed or encoded. It is advised that you obtain further information about the contents of this file from the send or provider of the file." When attempting to unstuff a Skyscape program file.
• Installing product from CD on a MAC, the CD is not working, is the CD broken?
• What do I do if I receive error 16399 when installing or synchronizing a product from a MAC desktop to a Palm OS device?
• Where are the notes files backed up to on a MAC?
• How to Install Skyscape product from MAC running OSX to Palm OS device
• How to resolve the Error: "This application requires shared libraries" or a "fatal error/alert" when opening a product on my Palm OS device? (MAC desktop).
• Tungsten T5: How do I install products to the INTERNAL or SD expansion memory on a MAC?

Manuals

• How do I add/view notes in Skyscape product on Palm device?
• How to use the product / Manual? Where is the Manual?

Marketing

• How do I take advantage of a current promotion for a product I purchased in the past?
• How do I take advantage of a promotion that already ended?

MedAlert Cellphone

• Can I opt to receive this service by any other means than via my wireless account?
• Can I View The Full Content of a MedAlert On My Phone?
• Does SMS MedAlert provide customer support?
• How can I cancel my subscription?
• How Can I Have All MedAlerts Emailed To Me?
• How do I find out how much I have been charged for SMS MedAlerts?
• How do I pay for the MedAlert subscription service?
• How do I subscribe to MedAlerts by specialty?
• How long will I receive the service once I sign up?
• How much does this service cost?
• I attempted to subscribe, but I haven't yet received a MedAlert.
• I created an account today, but subscribed to MedAlerts last month. Why don't I see all the MedAlerts I've ever received?
• I have a question not answered in these FAQ's. How can I contact Skyscape?
• I have forgotten my password and/or e-mail address. What do I do?
• Is this service charged on a per message basis?
• Other than the $1.99 per month, are there any additional costs?
• What happens if I delete the MedAlert accidentally?
• What happens if the phone's inbox is full?
• What types of content will SMS MedAlerts provide?
• Where do I call to inquire about the right text messaging (data) plan for me?
• Where do I find the complete MedAlert?
• Which cell phones work with this service?
• Which mobile phone companies support MedAlert Text Messaging?
• Why do I need to provide my email address?

MedAlert PDA

• How do I receive MedAlerts? / I stopped receiving MedAlerts.
• I requested to have additional information emailed, but I haven’t received it yet.
• If I hard reset my device how do I get the MedAlert back?
• MedAlert FAQ
• What are the MedAlert button options?
• What is a MedAlert?
• If I don’t want MedAlert how do I remove a MedAlert or this product entirely?

Medstream

• Can I install MedStream free Channels to my Memory card on a Palm OS device?
• How can I delete Free channels on a Palm OS device?
• I ran an update on ARTbeat and now it is no longer there. Instead I have an icon called MedStream.
• When opening MedStream, I receive the error message "Data file was not found. Please install Data file and try again."

Palm Issues

• Do Skyscape products support Palm 5-way Navigator button?
• Palm Zire71 does a Hard Reset when putting a SD card in the expansion memory slot, how do I resolve this?
• The Palm "Find" feature does not include Skyscape Programs. When the tool is used, the product name is listed but it has the word [skipped] after the name
• When I use the Palm OS Global Find, why do I receive a Fatal Alert on my handheld in Word To Go?
• Whenever I open Palm Desktop software, it gives error and closes. How to solve it?
• Will the Skyscape software run faster on devices with Palm OS 5?

Pocket PC issues

• Error: Failed to create application menu bar
• Error: Following product(s) are not compatible with
• How do I change font of text on my Pocket PC?
• How do I delete a product(s) from the Pocket PC completely?
• How to resolve the red x appearing instead of an image on a Pocket PC running Windows Mobile 2003 for Pocket PC.
• Installed product and receiving Archimedes plug-in error.
• Pocket PC: Images appear fuzzy or illegible or can't be read
• Replacing the ssartwork.dll and sszlib.dll did not fix the "invalid pocket pc application" error
• Support solution does not contain attachments referenced, what do I do?

Products on SD cards

• Are the SD cards supported on all Palm OS?
• Can I purchase multiple products on a SD card?
• Can I Use the SD Card On My Sony Clie?
• How do I install Skyscape Products purchased on SD Cards? I have Windows PC.
• If I buy an SD card now and I have Palm O/S device, what happens if my next device has the Pocket PC O/S and vice versa?
• If I purchase a product on an SD card can I return it?
• My Pocket PC and SD card has plenty of memory, why can’t I install additional products?
• Skyscape Products purchased on SD Cards: Installation instructions for Macintosh for Palm OS Devices (Pocket PC not supported on MAC).
• What do I do if the SD card is not functional when I receive it?
• What products are available on SD cards?

Purchase

• Are trial versions of your programs available?
• Can I pay for Skyscape products via purchase order?
• Can I Purchase a Skyscape Product as a Gift?
• Do you offer a money back guarantee?
• Do you offer any group or institutional discounts?
• Do you offer any promotions or discounts?
• Does Skyscape offer Gift Certificates?
• I placed an order on Skyscape.com but never received purchase confirmation or registration information
• If I purchase a hardware / software bundle can I return it?
• What happens if I own 5MCC 2005 and want the new 5MCC 2006 edition?

Refer a Friend

• What is Skyscape's Refer A Friend Program?
• How do I redeem my points?
• How many Skyscape Rewards points will I receive?
• Is there a limit to the number of points that I can earn?

Registration

• Device ID not accepted while registering.
• How do I register a Skyscape product?
• How to register - New Customer has a Trial Version of the product.
• How to register product purchased SD card from Skyscape.com?
• How to verify if the product is registered and unlocked successfully?
• I have two pdas can I run your software on both or do I have to purchase the same program twice to run it on both of my handhelds?
• I received an ACC Pocket Guidelines serial number and unlock code what do I do with it?
• My unlock code does not work, how can I fix this?
• What do I do if I got a new handheld device?
• What is a Device ID and where do I find it?
• What is a Skyscape Device ID ?
• Where is the serial number or registration code for the Skyscape product I purchased?
• Why doesn't the unlock code work for all the products on the CDrom?

Sales

• Do you offer discounts for Students?