What is a HIPAA-compliant virtual care platform?
A HIPAA-compliant virtual care platform lets a care team hold secure video visits, communicate with patients and families, and coordinate follow-up in one workflow, with encryption and a business associate agreement behind it. Buzz combines BuzzVideo visits, BuzzLink patient access and secure messaging, so the visit and everything around it stay in one place.
Invite anyone
A secure link, not another app
The biggest barrier to a video visit is often the download. With BuzzLink, patients and family members get a secure link by text or email and join in a tap, with no app and no account, while the clinician stays in Buzz.
A family member who only has a plain phone line can be added to the visit from anywhere and is heard inside the visit itself, not on a separate call.
Before, during and after
One conversation around every visit
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Before
The invitation
A therapist sends a secure BuzzLink before a counseling session. The patient taps it and joins from home.
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During
The visit
The therapist meets securely with the patient, and a family member joins part of the session when appropriate.
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After
The follow-up
Instructions, care plans and education materials go out in the same thread. Questions from the patient and family get answered there, and the care team coordinates next steps alongside.
Traditional telehealth vs. Buzz
Beyond video only
| Traditional telehealth | Buzz virtual care | |
|---|---|---|
| Scope | Video only | Video, messaging and care coordination |
| Patient access | Download an app, create an account | Join from a secure link |
| Family | Hard to include | Invited by link or joined by phone |
| After the visit | A separate channel | The same conversation continues |
| Vendors | A video tool plus a messaging tool | One platform |
What’s included
The modules behind a visit
Video visits
One-to-one and group video, with family on a plain phone line heard inside the visit. Recording follows your organization’s policy.
BuzzVideo →Secure messaging
The conversation before and after the visit, with the care team in the loop.
BuzzChat →Who uses it
Virtual care across settings
Security
Secure by default, not by add-on
Every message, call, fax and file is encrypted in transit and at rest, inside one compliance boundary. Skyscape signs a business associate agreement before any PHI is exchanged, and holds a SOC 2 Type 2 attestation for the Buzz service.
Evidence
Results from agencies using it
Questions
Frequently asked
Do patients need to download an app to join a video visit?
No. Patients and family members join from a secure BuzzLink sent by text or email, with no app and no account.
Can family members join a virtual visit?
Yes. Family can join by link, and a family member on a plain phone line can be added and heard inside the visit.
Is Buzz only for video visits?
No. Video is one part. Messaging, documents and care team coordination happen in the same conversation before and after the visit.
Is Buzz a HIPAA-compliant telehealth platform?
Buzz is built for PHI: visits, messages and files are encrypted in transit and at rest, and Skyscape signs a business associate agreement before any PHI is exchanged.
Are video visits recorded?
Visit-related activity is kept with the conversation. Whether the video itself is recorded is your organization’s decision, under its own policy and state rules.
Can invitations be sent by text or email?
Yes. BuzzLink invitations go out by either.
More of Buzz
Related features
See a visit from the patient’s side
Twenty minutes. We will send you a BuzzLink and run the visit, the family join and the follow-up live.
Start with a 30-day premium trial. If Buzz isn’t right for your agency, you don’t owe anything.