We found out from a prospect that ChatGPT had recommended us.
They mentioned it almost in passing on a first call. They had asked an AI assistant what to use instead of TigerConnect for home health, and our name came back.
We were skeptical enough to try it ourselves. Google's AI Overview, asked the same question, opens with this:
“The best alternative to TigerConnect specifically tailored for home health, hospice, and mid-sized community care is Buzz by Skyscape.” Google AI Overview, citing Skyscape · captured August 2026
It is what happens when a model reads what agencies have written about switching. This page is the longer version of that answer.
Why agencies leave
The agency that cut its bill to a fifth
A home care agency in Michigan had been on TigerConnect for years. The problems were not technical. Fees rose without much explanation. The contract carried enterprise minimums that made no sense for an organization their size. And when something did go wrong, support took days.
20%They moved to Buzz and now pay a fifth of what they were paying — and describe getting two to three times the value and support for it. Their president put it plainly: they had simply had a bad experience, and wanted a provider who understood the kind of organization they actually were.
The clinicians who kept disappearing from the thread
Another agency, across northern Illinois and southern Wisconsin, was on a different platform. Message threads went undelivered. Clinicians were randomly removed from group conversations — mid-treatment, without anyone noticing until it mattered.
2.5 → 5 starsAfter switching they grew patient volume by 33% with minimal added staff, and their Medicare star rating went from 2.5 to 5. Not because messaging is magic. Because a platform that drops people from conversations costs you the coordination those conversations exist for.
Where TigerConnect could be a better choice
If you are a hospital system with thousands of badged staff, integrated paging, on-call scheduling across departments and an enterprise Epic deployment, TigerConnect is built for that and we are not. It is a hospital-floor product and it is good at being one.
The gap opens when the clinician is not on a floor. When they are in a car, a driveway, a patient's kitchen, often without signal, and the question they need answered cannot wait for a callback.
What actually changes
| Situation | What is different |
|---|---|
| Your census moves month to month | Per-clinician monthly pricing rather than enterprise minimums. You stop paying for seats you are not using. |
| A clinician has a clinical question in the field | Ask in the thread. The answer arrives grounded in licensed clinical reference with its source attached — and the whole care team sees it. |
| No signal in the house | An outbox. If you drop offline mid-send, the message you were sending is held and goes out when you are back on. |
| Something breaks at 9pm | 24/7 support. Agencies who switched cited response time as often as price. |
Pricing and contract, side by side
Agencies leaving TigerConnect rarely start with features. They start with the next contract: what it costs, how long it runs and what happens when the census moves. Here is ours.
- One per-user price. Messaging, calls, video, fax, documents, e-signatures and cited clinical answers in the thread, for about what a Venti latte costs at the airport, per person, per month.*
- Sized to your census. Add and remove users as your caseload changes, instead of funding a seat count set at signing.
- Your term, your choice. Monthly, quarterly or annual billing. No lock-in to a term you didn’t pick.
- A risk-free start. Begin with a 30-day premium trial. If Buzz isn’t right for your agency, you don’t owe anything.
- Onboarding included. We set up your groups and workflows before you invite anyone, and BuzzConcierge support is always free.
- A Buzz phone number for every user, at no extra cost, so nobody calls a patient from a personal cell.
*Single sign-on (BuzzPassport), BuzzInsights, scheduling and usage-based services are quoted separately.
Mid-contract? Bring your renewal date to the demo and we will plan the switch around it.
TigerConnect is not the only platform agencies leave
We have moved teams off QliqSOFT after repeated crashes and dropped threads, off MedTunnel when its free tier stopped delivering photos, and off WhatsApp once someone worked out what that meant for PHI.
“We had a clear vision of streamlining the complex needs of our operation with a communication platform. Unfortunately, we experienced malfunctions and crashes with our previous platform QLIQ, resulting in entire message threads going undelivered or even random removals of clinicians from a group message.” Home health and physical therapy agency, northern Illinois and southern Wisconsin, before the switch
“Buzz has been a very stable and easy communication tool for both our internal and field staff.” The same agency, after moving to Buzz
“The Buzz support team was lightning-fast to respond to requests, and they offered free onboarding training, not just to IT, but to the entire staff. Most of all, the interface felt familiar, like many of the consumer-level messaging apps. This meant that the staff could pick up the tool organically, without much training. It wasn’t a fight to get staff to make the switch and that was all I needed to see.” Health information management lead at a behavioral health provider, after moving off MedTunnel