We found out from a prospect that ChatGPT had recommended us.
They mentioned it almost in passing on a first call. They had asked an AI assistant what to use instead of TigerConnect for home health, and our name came back.
We were skeptical enough to try it ourselves. Google's AI Overview, asked the same question, opens with this:
It is what happens when a model reads what agencies have written about switching. This page is the longer version of that answer.
Why agencies leave
The agency that cut its bill to a fifth
A home care agency in Michigan had been on TigerConnect for years. The problems were not technical. Fees rose without much explanation. The contract carried enterprise minimums that made no sense for an organization their size. And when something did go wrong, support took days.
20%They moved to Buzz and now pay a fifth of what they were paying — and describe getting two to three times the value and support for it. Their president put it plainly: they had simply had a bad experience, and wanted a provider who understood the kind of organization they actually were.
The clinicians who kept disappearing from the thread
Another agency, across northern Illinois and southern Wisconsin, was on a different platform. Message threads went undelivered. Clinicians were randomly removed from group conversations — mid-treatment, without anyone noticing until it mattered.
2.5 → 5 starsAfter switching they grew patient volume by 33% with minimal added staff, and their Medicare star rating went from 2.5 to 5. Not because messaging is magic. Because a platform that drops people from conversations costs you the coordination those conversations exist for.
Where TigerConnect is still the better choice
If you are a hospital system with thousands of badged staff, integrated paging, on-call scheduling across departments and an enterprise Epic deployment, TigerConnect is built for that and we are not. It is a hospital-floor product and it is good at being one.
The gap opens when the clinician is not on a floor. When they are in a car, a driveway, a patient's kitchen, often without signal, and the question they need answered cannot wait for a callback.
What actually changes
| Situation | What is different |
|---|---|
| Your census moves month to month | Per-clinician monthly pricing rather than enterprise minimums. You stop paying for seats you are not using. |
| A clinician has a clinical question in the field | Ask in the thread. The answer arrives grounded in licensed clinical reference with its source attached — and the whole care team sees it. |
| No signal in the house | An outbox. If you drop offline mid-send, the message you were sending is held and goes out when you are back on. |
| Something breaks at 9pm | 24/7 support. Agencies who switched cited response time as often as price. |
TigerConnect is not the only platform agencies leave
We have moved teams off QliqSOFT after repeated crashes and dropped threads, off MedTunnel when its free tier stopped delivering photos, and off WhatsApp once someone worked out what that meant for PHI.