top 5 support issues:

questions about the skyscape rewards program


Q:

What's the minimum number of points I need before I can redeem them?

A:

You can redeem points as soon as you have enough for the reward you want.

Q:

Can I get points back after I redeem them?

A:

No. Once accrued points have been redeemed for a reward, the points cannot be converted back into Rewards points.

Q:

Can I use Skyscape Rewards points to pay for online purchases made on other shopping Web sites?

A:

No. Skyscape Rewards points can be used to pay for online purchases exclusively on our site.

Q:

Can I return or exchange my redemption?

A:

Once redeemed, Skyscape Rewards points are not refundable.

Q:

How can I earn points faster?

A:

You can earn points for certain purchases from the Skyscape.com site, by referring friends or colleagues who purchase certain products from the Skyscape.com site, completing surveys and more.

Q:

What products are eligible for points at purchase?

A:

You will receive points with every Skyscape.com purchase (shipping and tax charges do not qualify for points).

Q:

Can I transfer points to another person's account?

A:

No. The points accrued in a program account are not transferable to any other person or account.

Q:

How long does it take to receive a reward Certificate?

A:

You should receive the Certificate within 20 business days from the time you redeem for the reward.

Q:

How long are reward Certificates valid?

A:

Most Certificates are valid for a year, but please check with the specific company for their program details.

Q:

Can I increase my Rewards point balance by buying points?

A:

No, Skyscape points cannot be purchased.

Q:

Do Skyscape Reward points expire?

A:

No. You can continue to accrue points.

Q:

Can I get rewards points on past purchases?

A:

No, rewards points can not be awarded for past purchases.

Q:

How do I determine what rewards I qualify for?

A:

  1. Go to: http://www.skyscape.com/promotion/RewardsIntro.aspx
  2. In the upper right click on "Login - check your point balance and redeem points."
  3. Once at the Skyscape rewards page it will show you your reward points avaialable at the top.
  4. Click on each link Skyscape, or Starbucks links to see what awards you qualify for. The graphic below will change according to the link you click on.
OR:
  1. Go to http://www.skyscape.com
  2. Click on My Account
  3. Go to Skyscape Rewards Section of the My Account page
  4. Click on "Redeem Skyscape points"
  5. Once at the Skyscape rewards page it will show you your reward points avaialable at the top.
  6. Click on each link Skyscape, or Starbucks links to see what awards you qualify for. The graphic below will change according to the link you click on.
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