BuzzVoice checks in with patients and families between visits and answers your agency's phone lines. Every call ends as a card in a Buzz group, the secure workspace where your care team coordinates each patient.
A sample hospice after-hours line for Kestrel Hollow, a demonstration agency.
Try: "I'm calling about my mother. Her pain medicine doesn't seem to be helping tonight."
Use made-up details only. In an emergency, call 911.
Tuesday 9:42 PM · after-hours line
"Her breathing has been loud since about eight, and she keeps trying to get out of bed. I don't know if I should give the evening dose."
Follow-up by the on-call hospice nurse required. No clinical guidance was given on this call.
Example call and card with made-up details.
Check-ins between visits, placed now or scheduled once or on a repeat, so they don't wait for a nurse's free hour. Answers come back as cards, and anything that needs a nurse is flagged.
See check-in examples InboundAfter hours, scheduling, referrals and more. Callers reach a line that takes the details and tells them who will call back, and your team gets the card.
See the linesBuzzVoice holds a natural conversation, guided by your template, the person's name and the reason for the call. What it hears becomes a card in the right Buzz group, where your team takes it from there.
BuzzVoice knows who it is calling and why, asks the template's questions in its own words, and follows up when an answer needs it. Every clinical call opens by saying it is an AI assistant and that the call may be recorded.
The card holds the person's own words, a severity and a suggested recipient, or a plain outcome such as voicemail or wrong number.
The card is posted to the patient's Buzz group, where the care team already works. Anything urgent also reaches your on-call team at once as a Buzz STAT message.
BuzzVoiceHi, before we begin, I'm an automated AI assistant calling on behalf of your care team, and this call may be recorded for quality and safety. Mr. Alvarez, I'm checking in after your hospital stay. Were you able to pick up all of your new prescriptions?
PatientMost of them. The inhaler was a lot more than I expected, so I left it.
BuzzVoiceThanks for telling me, that happens more than you'd think. I'll make sure your nurse knows about the inhaler so someone can follow up with you. Do you have a doctor visit booked since you got home?
PatientThursday. My daughter's driving me.
BuzzVoiceGood, Thursday with your daughter. And has anything felt worse since you got home, or anything new started?
On the card: prescription not picked up because of cost, flagged to the nurse. Doctor visit Thursday, transport arranged.
A care team member starts a check-in from the patient's Buzz group. Each template sets what BuzzVoice asks; it never tells anyone what to do about their care.
A prescription not picked up for any reason, including cost, is flagged to the nurse.
It never asks for door or gate codes.
These come from a library of 56 call templates across six care settings. Your team can change a template or write its own.
Schedule a call for later, or daily, weekly, every two weeks or monthly until an end date, inside the call window your agency sets. Pause, resume or cancel from the group. Every scheduled call still opens with the AI disclosure.
Give each number a job, such as after-hours intake or scheduling. BuzzVoice answers in that role and posts every call to the Buzz coordination group you choose. A new line is live as soon as its number is assigned.
Hi, you've reached the scheduling line. I'm an automated assistant, and this call may be recorded. I'll take the details, and the scheduling coordinator will call you back.
BuzzVoice asks, listens and records. Clinical judgment stays with your team.
The platform blocks diagnosis, medication guidance and predictions, whatever a template says.
Every clinical call opens with an AI and recording disclosure that no template author can take out.
An urgent call reaches the team as a Buzz STAT message. You choose who is alerted: by urgency, by call type, or per template.
Callers are told to call 911 for a life-threatening emergency. In hospice and palliative care, a death that is expected is routed to the hospice nurse instead of 911.
Calls that carry patient information are processed on a model path covered by a HIPAA business associate agreement. Call content is kept out of our logs by default.
The card lands in a Buzz group, encrypted in transit and at rest.
Set per group: admins only, admins and managers, or all members.
Outbound calls show your agency's own number as caller ID.
Skyscape curates a short list for your agency. Each care group picks from it.
A pilot needs one Buzz group, one phone number, two templates and a nurse who backs up the calls. No EHR connection is needed to start.
Prefer to talk it through by phone? Call the Skyscape sales demo line, (757) 793-2899. BuzzVoice answers for Skyscape, asks your name and agency, plays you a sample patient check-in, and passes your details to our team so they can follow up.
No. BuzzVoice is an automated assistant and says so at the start of every clinical call. It takes the details and passes them to your care team.
BuzzVoice works inside Buzz, because Buzz groups are where its cards land. Agencies new to Buzz start with a Buzz group for the pilot, and the scoping call covers setup.
No. The Buzz group is the record, so you can start without any integration.
Yes. You can change a template or write your own. The disclosure and the no-advice rules stay locked.
Your on-call team is alerted at once with a Buzz STAT message, and the caller is told who will call back.
Yes. Schedule a single call or a repeating one, daily to monthly with an end date, inside your agency's call window. Pause, resume or cancel from the group.
You still get a card, with a plain outcome: reached, voicemail, wrong number or time limit.
No. A call never creates or satisfies a HOPE or OASIS record.
No. Satisfaction templates are internal check-ins for your agency, not HHCAHPS or Hospice CAHPS.
Sales calls. BuzzVoice never makes automated calls to prospects.