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During installation of a product on a Pocket PC running Windows Mobile 5.0 operating system you may receive the following message: ArtWork: "Some Skyscape product(s) and serial numbers are pending for installation and registration on the device..." Click "Yes"; followed by the message: "smartsync has encountered a problem and needs to close. We are sorry for the inconvenience."
The Skyscape product version you are attempting to install is not a Windows Mobile 5.0 compatible version. To determine if your product is Windows Mobile 5.0 compatible and you are eligible for this version, please try the following:
- Go to www.skyscape.com
- Click on My Account
- Login using the email and password you set when you created your Skyscape profile.
- Click on the Windows Mobile 5.0 Transition Manager under Product Registrations section
- Products which are compliant have an update link if your product is current and a renewal link (with a special offer) if your product has expired.
- If your product is Active and the Windows Mobile 5.0 compatible version is available, please download the update. If your product has expired and a Windows Mobile 5.0 version is available, you will need to renew your product to obtain a Windows Mobile 5.0 compatible version. Using the renewal link here will give you a 20% discount off the list price.
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