24 x 7 Support

Android

• Cannot Install Skyscape Application/Reader - Install Blocked
• How Do I Delete My Skyscape Resources from my Android Device?
• How Do I Install Skyscape Resources on my Android device?
• Where can I download the Skyscape Application/Reader From?

BlackBerry

• Blackberry Bold - programs not installing to memory card
• How Can I Assure Programs are Installed to the Memory Card?
• How do I delete the Skyscape Reader from my BlackBerry device.
• How do I install programs to the Memory Card on my BlackBerry?
• How do I uninstall products from my BlackBerry?
• I am receiving "NullPointerException" Errors while using a Skyscape program on my BlackBerry device.
• I was able to install the BlackBerry reader but when I tried to install the programs, I received an error that the connection was not allowed.
• When I try to install a program to my BlackBerry, I get an error message that says that there is not enough memory available even though a memory card is present with plenty of space available.

Compatibility

• What Platforms are Skyscape resources compatible with?

Constellations & Guidelines

• I received an error when accessing Skyscape References in the ACC Pocket Guidelines, do I have the whole ACC Pocket Guidelines installed?
• Is the Clinical Trials Database free with the ACC Pocket Guidelines?

Desktop Product

• During installation I get an error that the setup cannot create the uninstall entry
• How To Delete My Programs From My Desktop Computer?

Installation

• How do I resolve error: invalid Win32 application when installing a product?
• What do I do if I buy a new handheld device?
• How do I install Skyscape products (like MedStream or RxPlan ) and run smartupdate if I have a Firewall?

Installation on Palm

• Can I install more than one Skyscape product to expansion memory of my Palm?
• How Do I Delete My Program(s) From My Palm Device?
• How do I install files to my Palm device using the Palm Install Tool?
• Palm desktop is installed, but I receive error that Palm Desktop Not Found, how do I resolve this?
• Why is my Skyscape product using more memory on my Tungsten E2, Tungsten T5, LifeDrive, Palm Tx or Treo650 than what is listed in the memory requirements on the product description page?
• Has installed "with images". Now, needs space, wants to install "without images" version

Installation on Pocket PC / WinCE

• Attempting to install on Pocket PC running Windows Mobile 5.0 and above and receiving error: installation was unsuccessful. the program or settings cannot be installed because it does not have sufficient system permissions.
• How To Install CAB Files Manually to WM 5.0 Device (ARM Processor / Smartphone build only)
• How to install the product to the Memory Card of WinCE /Pocket PC Device
• How to resolve error "Cannot copy the destination file. Make sure the disc on the mobile device is not full or write protected, and that all setup programs on the device are completed."?
• Installing Manually from Windows Vista to a Pocket PC
• Product installation tool has encountered an error and needs to close or: Admin tool has encountered an error and will now close, how do I resolve this? (Pocket PC)

iPhone

• How Do I Install My Programs If Purchased From The iTunes App Store?
• My Skyscape Resources are asking for an Unlock Code

Macintosh

• How to delete programs from the Palm install folders on a Mac
• How to Install Skyscape product from MAC running OSX to Palm OS device
• Error: "The file '...' does not appear to be compressed or encoded. It is advised that you obtain further information about the contents of this file from the send or provider of the file." When attempting to unstuff a Skyscape program file.
• Tungsten T5: How do I install products to the INTERNAL or SD expansion memory on a MAC?

Marketing

• How do I take advantage of a current promotion for a product I purchased in the past?
• How do I take advantage of a promotion that already ended?

MedAlert PDA

• How do I receive MedAlerts? / I stopped receiving MedAlerts.
• I requested to have additional information emailed, but I haven’t received it yet.
• If I hard reset my device how do I get the MedAlert back?

Medstream

• Can I install MedStream free Channels to my Memory card on a Palm OS device?
• I ran an update on ARTbeat and now it is no longer there. Instead I have an icon called MedStream.
• When opening MedStream, I receive the error message "Data file was not found. Please install Data file and try again."

Palm Issues

• Whenever I open Palm Desktop software, it gives error and closes. How to solve it?

Pocket PC issues

• How do I delete a product(s) from the Pocket PC completely?
• Support solution does not contain attachments referenced, what do I do?

Purchase

• Can I Purchase a Skyscape Product as a Gift?
• Do you offer any group or institutional discounts?
• Do you offer any promotions or discounts?
• Do you offer money back guarantee?
• Does Skyscape offer Gift Certificates?
• I placed an order on Skyscape.com but never received purchase confirmation or registration information

Refer a Friend

• What is Skyscape's Refer A Friend Program?

Registration

• My unlock code does not work, how can I fix this?

Sales

• Can I convert my programs from RENT to BUY versions and vice versa?
• Do you offer group discounts for hospitals, schools and other institutions?
• What is the Buy Version?
• What is your return policy on hardware packages purchased at Skyscape.com

smARTUpdate

• How to install Smart Update or verify version installed?
• How to remove Smart Update ?

Synchronization Issue

• Attempting to install Skyscape product, hotsync hangs or fails and nothing is installed, how do I resolve this?
• HotSync not available

Uninstall

• How do I delete or remove unused product icons from Programs or Start Menu on the Pocket PC?
• How do I remove a Skyscape product from a Palm device?
• How to install, uninstall, and register programs with My Skyscape
• How to uninstall a Skyscape program from my SmartPhone

Unlock Code

• How do I unlock a medical reference that is on my PDA?

Update

• Do I have to remove the old version from my handheld when I update ?
• How do I update Skyscape products on my handheld device?
• How often do you update your products ?
• How to automatically update your Skyscape products using Smart Update (Windows PC only).
• I bought a new device and want to put the updated version on it. How do I do that?
• If I buy the software today and you come out with a new edition shortly thereafter, can I get it for free?
• When I Renew My Programs Will I Need to Reinstall?
• Where can I get product updates?
• Where can I get the update ?

Website

• How do I access "My Account" on your website?
• How do I resolve the invalid credentials error when attempting to log into My Account?
• How to change email address for my account?
• What to do if I can't login or my password is not accepted?