24 x 7 Support

Device Related - Palm

• Palm Device Resets when opening a Constellation Product

General Product Questions

• I can see the Skyscape database files in iSilo, but when I tap on them I see gibberish.

Installation

• How do I resolve error: "Archive Integrity check failed" when installing a product?
• What do I do if I buy a new handheld device?
• How do I install Skyscape products (like MedStream or RxPlan ) and run smartupdate if I have a Firewall?

Installation on Palm

• Can I install more than one Skyscape product to expansion memory of my Palm?
• How do I add/view notes in Skyscape product on Palm device?
• How Do I Delete My Program(s) From My Palm Device?
• How do I install files to my Palm device using the Palm Install Tool?
• How to transfer personal notes/ database to a new Palm device ?
• Palm desktop is installed, but I receive error that Palm Desktop Not Found, how do I resolve this?
• What do I do if I get Error: "This application requires shared libraries" when opening a product on my Palm OS device?
• What do I do if the Hotsync hangs or runs for a long time? Is there a way to adjust the settings?
• Why is my Skyscape product using more memory on my Tungsten E2, Tungsten T5, LifeDrive, Palm Tx or Treo650 than what is listed in the memory requirements on the product description page?
• How to resolve the Error: "This application requires shared libraries" or a "fatal error/alert" when opening a product on my Palm OS device? (windows desktop).
• Has installed "with images". Now, needs space, wants to install "without images" version
• How does the Tungsten E2/TX memory system work (NVFS), and how does it affect me when I upgrade from a previous device?
• What do I do if I receive an error "The panel configuration file has not been installed" when running PIER product on my Palm PDA?

Macintosh

• Attempting to download product on MAC, receiving download decode failed error, how do I resolve this?
• How to delete programs from the Palm install folders on a Mac
• What do I do if I receive error 16399 when installing or synchronizing a product from a MAC desktop to a Palm OS device?
• Where are the notes files backed up to on a MAC?
• How to Install Skyscape product from MAC running OSX to Palm OS device
• Error: "The file '...' does not appear to be compressed or encoded. It is advised that you obtain further information about the contents of this file from the send or provider of the file." When attempting to unstuff a Skyscape program file.
• How to resolve the Error: "This application requires shared libraries" or a "fatal error/alert" when opening a product on my Palm OS device? (MAC desktop).
• Tungsten T5: How do I install products to the INTERNAL or SD expansion memory on a MAC?

Manuals

• How to use the product / Manual? Where is the Manual?

MedAlert PDA

• If I hard reset my device how do I get the MedAlert back?

Medstream

• Can I install MedStream free Channels to my Memory card on a Palm OS device?
• How can I delete Free channels on a Palm OS device?
• When opening MedStream, I receive the error message "Data file was not found. Please install Data file and try again."

Palm Issues

• Do Skyscape products support Palm 5-way Navigator button?
• Palm Zire71 does a Hard Reset when putting a SD card in the expansion memory slot, how do I resolve this?
• The Palm "Find" feature does not include Skyscape Programs. When the tool is used, the product name is listed but it has the word [skipped] after the name
• Whenever I open Palm Desktop software, it gives error and closes. How to solve it?
• Will the Skyscape software run faster on devices with Palm OS 5?

Registration

• How do I register a Skyscape product?

smARTUpdate

• How to install Smart Update or verify version installed?

Supported Features

• Is there a bookmark or history option for Skyscape products installed on a Palm Device:?

Synchronization Issue

• Attempting to install Skyscape product, hotsync hangs or fails and nothing is installed, how do I resolve this?
• HotSync not available
• How to resolve error: Hotsync operation was interrupted ~ an application on the PC failed to respond to a confirmation query.
• How to resolve Palm Synchronization - error "connection between PDA and Desktop not established."
• How to fix error on Palm Hotsync error: some serial numbers pending registration, hotsync again or Program Resets Device when Opening

Uninstall

• How do I remove a Skyscape product from a Palm device?

Update

• How do I update Skyscape products on my handheld device?

Website

• What to do if I can't login or my password is not accepted?