Newsroom
What is new in Buzz, and the home health, hospice and palliative care workflows each release streamlines. Bulletins announce what is now available. Spotlights tell the story behind it.
2026
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BulletinBuzz Labs
Skyscape's licensed clinical library now available inside Claude and ChatGPT
Clinicians already ask AI assistants clinical questions, and the answers rarely cite a source they can trust. The Buzz Lightning connector brings references from more than 15 publishers into those assistants, checked against each clinician's subscription.
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BulletinPilots available
BuzzBrain answers now show which shelf they came from
Policy questions stall when nobody knows whether the federal rule or the state rule applies. BuzzBrain answers from federal rules, state rules, the agency's own policies or Skyscape's library, and labels each source. Administrators get an answer they can check.
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Bulletin
Field Notes launches: two-minute stories from home health and hospice teams
Agency leaders rarely have time for a webinar. Field Notes turns real care-team moments into two-minute audio episodes, published Monday, Wednesday and Friday on YouTube.
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Bulletin
Buzz nominated for HHCN's 2026 Product of the Year
Named in the Patient Engagement, Experience & Communication Technology category of the inaugural awards. Winners are announced November 2.
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Spotlight
We put an AI agent in our own Buzz group. It reports every morning.
How our team gets a daily search-performance brief posted into Buzz by an automated agent, and what it shows about agents as team members.
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Bulletin
Capturing the $50B: the Rural Health Transformation Program workshop is on demand
Rural health organizations have a narrow window to align a project with their state's named RHTP priorities. The 60-minute session covers who qualifies, how funding moves from CMS through the states, and the five things evaluators look for. The recording and the slides are available.
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Bulletin
Team acknowledgment and Zen Mode now available
A mention to a team used to mean everyone read it and no one answered. Now anyone on the team can acknowledge it for the team, and the acknowledgment is logged. Zen Mode keeps busy groups quiet until someone mentions you.
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Bulletin
A priority view for STAT and mentions
Critical messages get buried in busy groups. A new filtered view shows only the threads where you are mentioned or a STAT is waiting. Buzz Diagnostic sends device and network details to support in one tap.
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BulletinIn pilot upon request
Guardian Recovery: get back into encrypted conversations without anyone holding your keys
A lost passphrase used to mean lost history. Recovery is now a logged approval by people the agency chooses, and no one, including Skyscape, stores the passphrase.
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Bulletin
Buzz AI now runs on Microsoft Azure under a HIPAA business associate agreement
Compliance officers want to know where AI requests go. Buzz Lightning's AI features now run on Azure OpenAI, covered by the same BAA framework as the rest of the platform.
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Bulletin
BuzzDrive Outbox holds uploads until the clinician is ready
A weak signal in a patient's home should not cost a wound photo or a signed form. Files now wait safely in the Outbox and upload when the clinician chooses.
2025
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Bulletin
Buzz Passport brings enterprise single sign-on to Buzz
One more password is one more help-desk ticket. Staff now sign in with Microsoft Entra ID, Okta or Ping, with just-in-time accounts and MFA, and credentials never leave the agency. IT administrators welcome it as a big time saver.
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Bulletin
Buzz joins the Microsoft workflow: Outlook and Power Automate
Referrals that arrive by email get retyped into a message. A Buzz action in Power Automate lets those workflows post straight into the right Buzz group, a time saver for intake and referral coordinators.
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Bulletin
Wise Hospice Options partners with Buzz
The Oklahoma PBM and DME partner adopts Buzz to coordinate with hospice clinicians, staff and families in real time.
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Bulletin
Buzz Scheduler: answer a schedule change in one tap
Schedule changes used to mean a string of phone calls. Clinicians now get a notification with three replies: running late, can't do it, or on it. Schedulers see the answer immediately and welcome it as a big time saver.
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Bulletin
eDiscovery Mode, Smart Search and Smart Nudges
Finding one message in a long thread, or reaching one person without waking the whole group, used to be hard. Compliance teams can now review conversations when required, anyone can search long threads instantly, and a nudge with an optional Critical Alert reaches one person.
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Bulletin
BuzzFlow puts forms, signatures and consents inside the care conversation
Paperwork gets printed, signed, scanned and re-keyed. BuzzFlow edits documents, builds and fills forms, and collects signatures and consents in the conversation, and saves progress when a visit is interrupted.
2024
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Bulletin
FlashDrive: HIPAA-secure files inside the conversation
Consents and reports scattered across email and personal devices are a compliance risk. FlashDrive keeps them in the thread, with group-level access control.
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Bulletin
A chat-first Buzz, and mentions with guardrails
New users faced too many options on day one. Buzz now opens to a clean chat view, mentions direct attention to one person, and @ALL gets guardrails against overuse.
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Bulletin
Agency-set auto logout and remote session control
A shared or lost phone should not stay signed in. Administrators now set maximum session length and can end a session remotely, while staff still get SMS or email alerts for important messages.
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Bulletin
BuzzStreams show patient context in the conversation
Clinicians should not have to leave a message to look up the patient. Patient details now open in place from any BuzzStream message link.
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Bulletin
Clone a care group in one step: every new patient starts with the right team
Agencies that run one group per patient built each one by hand at admission. Buzz now clones groups and categories, so intake sets up a new patient's care group from the agency's own template in one step.
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Bulletin
HubSpot BuzzStream now available
Referral and intake teams work in a CRM, clinicians work in Buzz, and details get retyped between them. The HubSpot BuzzStream moves patient and referral touchpoints between the two, a time saver for logistics and intake staff.
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Bulletin
Buzz earns G2 Leader in Customer Satisfaction, with an NPS of 95
Agencies rate Buzz a Summer 2024 Leader in Clinical Communication and Collaboration on G2, with badges for Best Support and Easiest to Do Business With.
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Bulletin
Homecare Homebase BuzzStream now available
Clinicians switch between the EHR and their messages to piece together a patient's episode. HCHB episode context now arrives in the patient's Buzz group, so the team works from the same record without leaving the conversation.
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Spotlight
From 2.5 to 5 stars: the agency that stopped losing clinicians from the thread
A home health agency grew patient volume 33% and doubled its star rating after every clinician stayed in the conversation.
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Bulletin
Epic BuzzStream now available
EHR context in one window, the conversation in another. The first BuzzStream brings Epic context into Buzz conversations.
2023
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Bulletin
BuzzFax becomes an organization service: one agency fax number, routed to the right groups
Faxes are addressed to the agency, not one person. Staff now send from a shared agency fax number, administrators choose which groups receive incoming faxes, and every fax stays in the group's history, a time saver for office and intake staff.
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Bulletin
Buzz adds an organizational security layer above message encryption
Encryption decides who can read a message; agencies also need to decide who belongs in the conversation. Organizations now control membership, roles and what associates and outside participants can do.
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Bulletin
Buzz Lightning Plus adds ChatGPT to the conversation
Lightning Plus senses clinically relevant information in a HIPAA-secure thread and offers one-click access to Skyscape's published medical library and an AI engine.
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Bulletin
Buzz opens to all agencies after early access with field partners
The general release of a platform refined with early-access agencies: messaging, calls, fax, e-signature and patient communication in one HIPAA-secure app.
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Bulletin
Concierge support inside every agency's Buzz
Support tickets sent to an inbox wait. Concierge puts a live support group inside the same app clinicians use, with onboarding built in.
2022
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Bulletin
PointClickCare integration and the first BuzzStream
Handoffs between facility and home lose detail. Buzz now connects to PointClickCare, and BuzzStream brings the patient's clinical history into the conversation.
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Spotlight
Built in the field: the Buzz Test Kitchen
Before general release, early-access agencies shaped Buzz feature by feature from real visits and real handoffs.
Before 2021
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Bulletin
Buzz Video brings HIPAA-secure telehealth to clinicians
Visits moved to video overnight, and patients could not be asked to install an app. Buzz Video adds phone and video calls to secure messaging, and patients join from a browser. A link opens the call in one tap, whether it is one-to-one, the whole care team or the patient.
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Bulletin
Buzz Lightning: published medical references answer inside the chat
A clinical question in a group chat used to mean leaving the app to look it up. Through CloudLink, Skyscape's licensed references now appear inline in the conversation, where the question was asked.
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Bulletin
BuzzPhone connects secure care conversations to landlines and mobiles, under the agency's caller ID
Families, pharmacies and physician offices answer the phone, not an app, so clinicians called from personal cells. BuzzPhone calls any landline or mobile from Buzz and takes the calls back, a time saver for intake and scheduling staff.
Skyscape news archive, before 2020 →
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Logos, product screenshots and founder bio on request. Contact Kristin Snowdon-Smith, [email protected].
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