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Installation

Q: How do I resolve error: "Archive Integrity check failed" when installing a product?
A: ERROR: "Archive Integrity check failed"
ERROR: "Archive integrity check failed. Expected file 9124001 bytes and actual setup is 8759850 (this is the example for A2zdrugs)

CAUSE: The download of the installation file, did not complete.

RESOLUTION:

  1. Check your internet connection go to http://www.cnn.com verify the time and date are todays.
  2. Locate .exe on your desktop and delete it.
  3. Open Internet Explorer. 
  4. Go to Tools | Internet Options.
  5. Delete temporary internet files.
  6. Click OK .
  7. Close all Internet Explorer windows.
  8. Reopen Internet Explorer.
  9. Download the Skyscape Product again.
  10. Save the file to your desktop. Please add your initials to the beginning of the filename (ex: jsARTbeat_palmwin.exe). 
  11. Once the save is complete, locate the EXE jsARTbeat_palmwin.exe).
  12. Double click on the .exe (ex:jsARTbeat_palmwin.exe) file and follow the installation steps on your destkop pc.
  13. If you continue to have problems, please contact us at (508) 460-6500 Option 2 to place an order for a CDROM ($8.95 Shipping and Handling).


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