FAQs

General Product Questions

Q:  Can I Transfer My Resources To A New Device/Platform?

A:  Yes, you can transfer your resources.  It is recommended that you SIGN OUT of the Skyscape app on your older device before you transfer to your new device.
To SIGN OUT from your old device follow the steps below:
1. Open the Skyscape app
2. Go to Settings > SIGN OUT

Once you have signed out of the Skyscape app on your old device proceed to download the Skyscape Medical Library app to your new device.  
After installing Skyscape on to your new device Open Skyscape and Sign In.  Then proceed Add Resources by going to Settings > Add Resources and REFRESH.

If you still do not see your resources- sign in to your account at www.skyscape.com. Tap on My Resources on the My Account page. You will see a list of the products registered under your account.  Tap on the Arrow (->) appearing next to the title(s) you want to transfer.  Select the Device ID which you wish to transfer the products and click on Continue.  

NOTE:  To locate the Device ID open Skyscape on the new device and go to Settings > About

You can add, remove, and change devices in your Skyscape account by using the Device Manager tool online.  Click the on the link below to sign in to your Skyscape account and manage your devices: https://www.skyscape.com/secure/DevMgmt.aspx

related topics

KEEP IN TOUCH

     


Copyright © 2018. All rights reserved. Skyscape® is the registered trademark of Skyscape Medpresso, Inc.
All other trademarks, service marks and registrations are the intellectual properties of their respective owners.